Return and Exchange Policy :We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

Damaged product
Missing product
Empty box delivered
Authenticity/Quality of delivered product
Used product delivered
Incorrect/wrong product delivered
Expired product delivered
Empty product delivered To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@cosmoshine.co.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@cosmoshine.co.in.

Note: Returning for a refund incurs a deduction of INR 300 from the total refund amount, whereas, for a replacement an INR 150 re-shipping fee will be applicable. Replacement completely depends on stock availability.

Refund Conditions: A refund will be initiated only if the products are in their original packaging with intact seals, labels, and barcodes.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
we do not have exchange option.

Missing Product 
In Case Of Missing, Product Customer Has To Provide a Full Unboxing Video With Complete label And Product Received in It 

Photos Will Not Be Accepted At All  For Missing  Product Complain 

If You Received Near-Expiry (medicines with an expiry date of less than 03 months shall be considered as near expiry) Product You Need To Inform Us By Whatsapp (+91 9428763544) or Call (+91 9428763544) or Over Mail at support@cosmoshine.co.in

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at support@cosmoshine.co.in.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@cosmoshine.co.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@cosmoshine.co.in.

Cancellation Policy

Before Dispatch: You can cancel your order before it is dispatched by contacting our customer support. Once dispatched or ready for shipment, cancellation is not possible.
After Dispatch: If the order has been dispatched, you still have the option to cancel it by refusing delivery at your doorstep.

Combo Packs: Cancellation requests for products that are part of a combo pack or partial item cancellation will result in the cancellation of the entire combo pack/ entire order.

Refund Processing: Refunds for cancelled orders will be processed within 24-48 business hours after the cancellation request is approved.
To request a cancellation, contact us Us By Whatsapp (+91 9428763544) or Call (+91 9428763544) or Over Mail at support@cosmoshine.co.in(10 am-6 pm, Mon-Sat).

Cancellation due to returned shipment: If your shipment is returned to our Cosmoshine India warehouse due to RTO or rejection by the courier or customer, cancellation will be processed once it reaches our warehouse and undergoes a quality check. The refund will be credited to the original mode of payment within 24-48 hours.

Note: If you cancel an order that has already been handed over to our delivery partner, we cannot guarantee cancellation, and they may still attempt delivery. In such a case, kindly refuse to accept the delivery of the order.